We understand that you may have questions, and we're here to provide you with all the information you need. This page is designed to address common inquiries about our products, ordering process, shipping, and more. We've compiled a list of frequently asked questions to help guide you through your experience with us.


How do I determine which supplement is right for me?

We understand that choosing the right supplement can be overwhelming. We recommend consulting with a healthcare professional or our customer support team to discuss your specific health goals and needs. They can provide personalized recommendations to help you make an informed decision.

Are your supplements safe to use?

Absolutely! We prioritize safety and quality. Our supplements are manufactured in FDA-approved facilities and undergo rigorous testing to ensure purity, potency, and compliance with industry standards. We also use natural and carefully selected ingredients for your peace of mind.

How should I take your supplements?

Each product comes with clear dosage instructions on the packaging. We recommend following those instructions unless otherwise advised by a healthcare professional. If you have any specific concerns or questions, please reach out to our customer support team for guidance.

Do you offer international shipping?

Yes, we offer international shipping to many countries. During the checkout process, you can enter your address to see if we deliver to your location. Please note that international shipping may have specific restrictions and additional fees may apply.

What is your return policy?

We have a hassle-free return policy. If you're not satisfied with your purchase, please contact our customer support within [number of days] of receiving your order. They will guide you through the return process and assist you with any necessary refunds or exchanges.

Are your supplements suitable for vegetarians/vegans?

We offer a range of supplements suitable for vegetarians and vegans. Look for the "vegan-friendly" or "suitable for vegetarians" label on the product page to ensure compatibility with your dietary preferences.

Can I take multiple supplements together?

While many of our supplements can be taken together, it's essential to consider potential interactions or duplications of ingredients. To ensure safety and effectiveness, we recommend consulting with a healthcare professional before combining multiple supplements.

How long does it take to see results from your supplements?

The timeline for experiencing results may vary depending on factors such as individual differences and the specific supplement. Some people may notice improvements sooner, while others may take longer. Consistency is key, and we recommend following the recommended dosage for the suggested duration to maximize the benefits.

Can I take your supplements if I have a pre-existing medical condition?

If you have a pre-existing medical condition or are taking medications, we advise consulting with your healthcare provider before starting any new supplements. They can evaluate your specific situation and provide guidance on potential interactions or contraindications.

How can I contact your customer support team?

We're here to assist you! You can reach our customer support team by emailing us at psmnutrition@possim.co.jp or calling us at [insert contact number]. We strive to respond promptly and provide you with the support you need.