FAQ
FREQUENTLY ASKED QUESTIONS
How would I know which supplement suit my needs?
Choosing the right supplement is important. We encourage you to discuss your health goals and needs with your health coach or health care professional. If you have additional questions about our products, please contact Customer Support.
Are the supplements safe to consume?
Of course! Safety and quality are our top priorities. Our supplements are manufactured in FDA-approved facilities and undergo rigorous testing to ensure they meet purity, potency, and industry standards. We also use carefully selected natural ingredients for your peace of mind.
How should I take all the supplements?
Each product has clear instructions on the package. We recommend that you take the product exactly as described, unless otherwise directed by your health coaches or health care professional. If you have any questions or concerns, please contact Customer Support.
Do you ship internationally?
Please enter your address at checkout to see if we can ship to your country. Please note that international shipping is subject to certain restrictions and may incur additional charges.
Can I return my item?
Please see our return policy for details. In the unlikely event that you are not satisfied with the product, please contact our customer support within 7 days of receiving the product. We will guide you through the process and assist you with any necessary refunds or exchanges.
Are the supplements Vegan or Vegertarian friendly?
Many of our supplements are suitable for vegetarians and vegans. Please refer to the "Vegan Friendly" or "Vegetarian Friendly" labels on the product page to ensure compatibility with your dietary preferences.
Can I take multiple supplements at the same time?
While many of our supplements can be used in combination, it is essential to consider potential interactions and ingredient overlap. To ensure safety and efficacy, we recommend that you consult your health coaches or health care professional before combining multiple supplements.
How long does it take to see the benefits of the supplements?
The length of time it takes to experience benefits varies from person to person and from one type of supplement to another. Continuation is important, and it is recommended that the recommended duration and recommended dosage be followed to maximize effectiveness.
Can I take supplements if I have a pre-existing medical condition?
If you have a pre-existing medical condition or are taking medication, we recommend that you consult your physician before starting any new supplement.
How do I contact customer support?
To contact our customer support team, please send an email to (psmnutrition@possim.co.jp). If you would prefer to speak with us by phone, please send us an email with this information and your phone number.